Privacy Policy of ALLIT Service LLC (TM "Zillya!")

This document describes the privacy policy of ALLIT Service LLC (hereinafter – the "Company") for products and websites sold under the trademark "Zillya!". This Policy explains how we collect, use, process, and protect your personal data.

1. General Provisions

ALLIT Service LLC respects the personal information of its clients and partners. All collected information, both personal and commercial, is used solely to provide you with high-quality services, technical support, product improvement, as well as for accounting and legal purposes. In certain cases, the collected information may be used to protect the Company in court or disclosed upon request of the law or authorized state bodies.

2. Legal Basis for Data Processing

We process data on the basis of:

  • your consent (e.g., marketing communications);
  • performance of a contract/license agreement;
  • legitimate interests of the Company (fraud prevention, product improvement, security);
  • compliance with legal obligations (accounting and tax reporting).
3. Types of Data Collected

We collect and process the following types of data necessary for the operation of our products and services:

Personal data:

  • Full name;
  • Email address;
  • Phone number (optional);
  • IP address, geographical location (city, country);
  • GPS coordinates of the device (only for the "Anti-Theft" function);
  • Photo of the device user (only for the "Anti-Theft" function).

Technical and non-personal information:

  • Data about Zillya! products installed on your PC;
  • Information about certain aspects of the computer configuration (e.g., OS version, CPU type, RAM capacity);
  • Data on detected threats and malfunctioning applications;
  • Information on the use of mobile applications;
  • Data on website visits: IP address, browser, operating system;
  • Information about files submitted for online scanning.

You provide this data voluntarily by filling in registration forms, contacting support, or activating certain functions (e.g., "Anti-Theft").

4. Use of Data
  • License verification and service provision
  • Technical and informational support
  • Product and service improvement
  • Fraud and abuse prevention
  • Fulfillment of legal and accounting obligations
5. Data Collection in Products and Services
  • Zillya! Account (my.zillya.com): Used to verify your license, provide technical and informational support, access additional products and settings.
  • PC and mobile products: Technical data is collected to update databases, software modules, and improve product performance.
  • Anti-Theft mobile app: This function, activated by you, collects location data and photos to help find a lost device. Geodata may be collected in the background to locate your device on demand, even when the app is closed.
  • Online resources: Visitor data is automatically collected and stored in web server logs for audience analysis.
  • Support requests: We may collect additional information necessary to resolve your issue, which may include data about your device, software, and potentially harmful files.
6. User Rights and Data Protection
  • Right of access: You may request a copy of your personal data in a machine-readable format.
  • Right to rectification: If you believe some information we hold is incorrect or outdated.
  • Right to restrict processing: Suspension of data processing.
  • Right to object: For example, against marketing communications.
  • Right to erasure ("right to be forgotten"): You may request deletion of your personal data. Satisfying this request will result in termination of services, as the data is essential for their functioning. We store backup copies containing some deleted data for up to 180 days solely for system recovery purposes. These backups are not used for other purposes.

Data protection: We apply modern technical and organizational measures to secure your data, access control, and regular security audits. Data is stored on secure servers with restricted access. Each of our employees with access to personal data signs a Non-Disclosure Agreement (NDA).

In all cases, you provide this information voluntarily (e.g., by filling in forms, activating modules, etc.). The data is not retained longer than necessary for the provision of services, i.e., no longer than your Zillya! account exists and the services you purchased are provided. Other information is not personal data and is protected separately in accordance with confidentiality standards.

If you purchase an extended version of the program or a paid service, we or our third-party providers will retain payment information as long as necessary to process the payment and for any period required or permitted by law.

7. Children

Our products are intended for use by adults. We do not knowingly collect personal data of individuals under 16 years of age without parental or guardian consent. If a product is installed by an adult on a device that may also be used by a child, this is not considered collection of the child’s personal data.

8. Use of Cookies and Third-Party Technologies

We use cookies to improve the operation of our websites, remember your settings, and analyze visitor behavior.

The following types of cookies are used: essential, functional, analytical.

You may disable cookies in your browser settings.

We use the following third-party technologies:

  • Google Analytics: to analyze website and mobile product visits;
  • Firebase Analytics: to analyze mobile app usage;
  • tawk.to: for online chat support;
  • SIP-telephony Binotel: for phone support;
  • TeamViewer QS: for remote support;
  • Portmone: payment system.

By using our services, you agree to the privacy policies of these third-party services (available on their official websites).

9. Legislation and Contact Information

This Policy and the processing of personal data are governed by the laws of Ukraine ("On Personal Data Protection"), and for users from the EU, also by the GDPR.

If you have any questions or requests regarding your personal data, please contact us:

Email: help@zillya.com

Postal address: 03124, Ukraine, Kyiv, P.O. Box 29

10. How to Request Changes or Deletion of Your Personal Data

You may request information on how your personal data is stored. You may also request changes to the data we hold about you – for example, if you believe some of the information is incorrect or has changed (such as your email address).

To request information, deletion, or modification of your personal data, please send an email to welcome@zillya.com with the subject line "Request for Change of Personal Information". You may also send paper letters to ALLIT Service LLC, P.O. Box 29, Kyiv, 03124, Ukraine.

11. Changes to the Privacy Policy

This Policy may change from time to time. If we make significant changes, we will notify you on our website or via email.